Your Questions, Answered

Discover everything you need to know about our quality, ethically-made apparel, meaningful collections, and personalised services.

Welcome to our Help Center!

We know choosing the right clothing that represents your identity and values is important, and we’re here to make that experience as smooth and enjoyable as possible. Whether you’re curious about our materials, sizing, customisation options, or our meaningful collections like the Palestine, Ramadan, and Eid lines, you’ll find detailed answers right here.

We’ve carefully compiled the most frequently asked questions to guide you through everything, from product details and sizing charts to personalisation and business orders.

If you don’t see your question answered here, or if you need any further assistance, please don’t hesitate to reach out to us through our Contact Page. We’re always happy to help and listen to your feedback to improve your experience.

Thank you for choosing to shop with us!

Frequently asked questions

What material are your hoodies and sweatshirts made from?

All our hoodies and sweatshirts are made from 80% cotton and 20% polyester, with a soft inner fleece lining for extra comfort.

Are your designs embroidered or printed?

We offer both embroidery and vinyl designs, depending on the item. Each product description will specify the method used.

Can I personalise a hoodie with a name or design?

es! We offer custom name embroidery for both babies, kids and adults.

Do you offer Arabic name embroidery?

Absolutely! You can submit the name in English or upload an image with the correct Arabic spelling.

How long do personalised orders take?

Personalised items take 7–10 working days to process. Please order early for gifts or special events.

Can I order custom hoodies with my business logo?

Yes! We offer logo embroidery for hoodies, sweatshirts, fleeces, and polos.

Can I choose the colours for logo embroidery?

Yes, but if you need a specific colour match, it may affect the price. Let us know your requirements, and we’ll provide a quote.

What is the Palestine Collection about?

Our collection, founded in 2021, helps raise awareness and funds for Palestine. A portion of the profits is donated to charities like MAP.

How long will it take to receive my order?

Standard orders: 3–5 working days

Custom/personalised orders: 7-10 working days

Do you ship internationally?

We currently don't ship internationally.

I have a special request. How can I get in touch?

Feel free to fill out the form at our contact us page, or send us a DM on Instagram - we're easy!

عالم من الخيوط المليئة بالمعنى، نكرّم فيه تراثنا، وصنّاعنا، وكل غرزة في حكايتنا.